#Olive garden server training manual how to

One of the reasons come from transaction between getting order from guests and put the order in the computers which takes times and in busy hours, employees have to be in line to place their order in the computer. One of the problems that most guests complain is long wait, service or both. Lack of computers at each restaurant makes employees unhappy. So, many guests prefer to go to faster pace restaurant or fast food near their work. They wait too long to be seated especially at lunch time, for sure it depends of location of Olive Garden. Waiting time at lobby is another guest concern. Beside of prices that come from bad economy, another fact that many guests are not happy because of slow pace, service, and long waits.ДЄnother problem is that most of the time, they are short on supply that make guest unhappy. The guest rating start reducing and most complains are about prices and slow service. Olive Gardens menu failed to keep pace with guest expectations that started to evolve much faster than they had in the past, said Andrew Madsen, Dardens president and chief operating officer. They still couldnt reach their goals and get high rate of customer satisfaction. However, after increasing prices by 10 percent, still their shares below the Wall Street expectation. Olive Garden started to change the prices to keep up their profit compare to last years. Due to economy hardship and decline service, their business and sales have been reduced. Olive Garden used to be in high quality and pace with guest expectations. In general, their culture is based on family style. They invest more than 500,000 training hours in wine education in order to give each guest the best experience and welcome them with When you here, Youre family. OG culture is based on training well their employee and managers and sends many managers to Olive Gardens Culinary Institute of Tuscany in Italy for training purposes. Olive Garden is my focus for this project. split from General Mills and became publicly traded company on the New York Stock Exchange. In 1982, the first LongHorn Steakhouse opened in Atlanta, and in 1982, Olive Garden opened first restaurant in Orlando, Fla. Darden became as company with president named Joe R.

General Mills opened more restaurants with dining and family style format and new headquarters in Orlando, Florida. The Red Lobster became successful and opened three more branches in that state.Д«ecause company had lack of money and sources, General Mills, bought Darden in 1970. He opened the first Red Lobster in Lakeland, Florida. In 1968, Darden founded in by William Bill. started when the first restaurant opened in 1938 in Waycross, GA., by Bill Darden, 19 years old, with 25 seats, called Green Frog. In Canada, Darden have 27 Red Lobster, 6 Olive Garden restaurants. In United States, there are 677 red Lobster, 786 Olive Garden, 386 LongHorn Steakhouse, 46 The Capital Grille, 30 Bahama Breeze, 23 Seasons 52, 8 Eddie Vs Prime Seafood, and three Wildfish Seafood Grille restaurant. Darden has 1961 restaurants in the United States and 33 restaurants in Canada.

Ipods, or tablets for servers to place order directly to kitchen, online ordering system, and electronic menu for to go order can improve their functionality and minimize their waste.Дarden restaurants Inc. However, lack of technology causes losing money and less profit as well as not accurate data for their inventory. Olive Garden use ERP system which is PeopleSoft for their financing, inventory and employee services. Adding modest technology can improve business value, reduce, expenses, improve quality, and customer satisfaction. These problems will be minimized if company use electronic device for server to order directly to kitchen, and send accurate inventory to the supplier to prevent from short inventory. Some guest complains are about bad management and also they didnt get what they expect from services and foods.Д«ecause of shortage of computer for server for ordering, and shortage of inventory, Olive Garden lose profits and low rate feedback from their guests. Their guest review is reducing daily and most concern is about long wait and bad service.

Business problems at Olive Garden are sales and not catching up with pace of guest satisfaction. At this time, Olive Garden has 786 restaurants in United States. Olive Garden belongs to Darden Inc., which owned 1961 restaurants, including Olive Garden, Red Lobster, Bahama Breeze, LongHorn Steakhouse, and more. For this project, I chose Olive Garden restaurants which I used to work for eight years.

#Olive garden server training manual how to

In this proposal, I will discuss multiple choices for food service business and how to improve sales and customer satisfaction by applying information technology.